TV – Old Platform New Media Ad Buy

Many customers have been asking me about TV lately. What’s interesting, is that there still seems to be a major disconnect between the actual barriers to entry and the perceived difficulty and cost of advertising on television. The buying advances in local, online video and cable television have changed tv from the old difficult and expensive to purchase platform, to one that is more akin to a new media ad buy.

Television is the ultimate platform to integrate media so it should never be viewed as a standalone purchase. Of course, integrating ideas and marketing concepts holds true in media advertising buys as well. So, there are many options to help you accomplish various things when it comes to television buying. The way I see it there are a number of different ways a small business can take advantage of television viewing time, with their advertisements.  Let’s explore some that may not be as difficult or expensive as you think, to help you reinforce your message on the main screen. First, there is traditional local tv buying direct from the cable provider; second is using online tv buying networks, like Google Display Network, Microsoft Exchange, Simulmedia to name a few; and lastly there’s Video On Demand/DVR ad buying. [Read more...]

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Build Your Own App!

A couple of weeks ago, I had an idea for a mobile application, and thought I would research it to find out if I could get it done. While not really important, I would feel remiss if I were to neglect to mention what it was, it was a parking application for those of us who like convenience in the city. What I found was Appsbar.com, and I’ve been playing with it a little bit ever since. Truthfully, I think that this could open up things for another of my favorite technologies, QR Codes, for mobile advertising and marketing. However, I’m getting ahead of myself.

Appsbar Logo [Read more...]

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3 Reasons Your Slogan is Terrible

BMW gave us The Ultimate Driving Machine. Bounty is the Quicker Picker-upper. Meanwhile, companies like McDonald’s have had innumerable  slogans, from I’m Lovin’ It to Put a Smile on. These slogans are memorable because they tell the value proposition of the brand, underscore the company’s mission and speaks these things clearly. If your slogan doesn’t accomplish the preceding then your slogan is terrible. [Read more...]

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Controlling the Message

A New Media Manifesto

Alright, it’s not so much a manifesto as it is best practices. Manifesto just sounds so much better. The point that businesses need to control their message has been misconstrued as of late, though. On one end, some businesses haven’t resigned to the fact that their messaging is less powerful than the recommendations of others. On the other end is businesses that can answer every message and engage heavily in every forum, but forget that the internet isn’t the only place they interact with consumers. [Read more...]

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Social Media is Amway

multi-level marketing social media

multi-level marketing social mediaYes, I’m convinced of it; social media (SM) is Amway. After reading a blog post by Jay Baer (@jaybaer) last week, entitled ‘Blinded by the White,’ I’ve been mentally engrossed in a thought that – not unlike other industries – social media leaders have emerged and surprise, surprise they look alike! While I slightly disagree that social media is a good ol’ boys’ club akin to the NRA in it’s pastiness, I do feel as though there is an elitism and social strata that I’ve yet to figure out.

A good friend, and social media mafia under boss of sorts, David Murray, had a different take on Jay’s post, though. He noted that there is diversity but posed the question of whether or not SM is the new country club. I tend to be more in line with this type of thinking about SM. I don’t see the industry as closed off to minorities and women so much as I see there being an elite group of practitioners receiving the bulk of the benefit of SM – trickle down social-nomics, if you will.

I’ve had this idea for a while, but Jay’s post and Dave’s comments really helped crystallize the thought for me. There are some excellent social media practitioners from every demographic in this space. However, there are only a select few that get the benefit of what I like to call the echo chamber of SM. Given that this medium is naturally set up so that anyone can inexpensively gain scale, why is it so difficult to break through? There are likely two reasons this is true.

  1. Like Amway, the first and biggest suck up all the value and leave their followers fighting over scraps. Unless those followers can create their own sphere of influence, they’ll forever be a victim of being too low in the “down line” to effectively monetize the medium.
  2. The elite have built a network to make sure their revenue streams are interconnected and thusly less susceptible to the publics’ cyclical undulations of relevance and popularity. By them promoting each other we continue to buy all of their books, go to their conferences, pay their speaking fees and read their blogs.

Don’t misunderstand my bluntness here, either. I’m not knocking the hustle, merely pointing it out as a matter of human nature and fact. No matter how great of a post I write, why would a Chris Brogan or Amber Naslund read it, promote it or even have the time to do so?! They’re busy and I don’t offer enough value for them to take that time. I make time/benefit decisions every day in my work, and am sympathetic to the plights of busy people.

The rub, however, is in the rhetoric. It is difficult for me to see posts about engagement, sharing and community, by the leaders of the movement, but little reciprocation. Instead, I feel like I’m 10 years old again, and I can hear my Dad saying, “do as I say, not as I do” while peering authoritatively over the top rim of his glasses. The elite benefit by massive followers sharing their material, therefore building up their social influence and allowing them to capitalize – handsomely – on that influence. However, there are very few times that I have seen or felt the tug up the ladder.

Hey if I was the Steve Van Andel or Doug De Vos of SM, I wouldn’t have time for you peons either. Luckily this is not a goal of mine but I would like to see growth by some of the other smart people in SM I know. So, it would make sense to put down our sycophantic ways and begin to create new networks that support quality individuals that have simply not gotten the traction from the faction.

Who’s with me!? If so, please Tweet this and tell people how awesome I am; I hear it’s great for my social street cred. Not to mention, if you scratch my back I’ll scratch yours. No, seriously, I’m not big enough to ignore you yet.

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The Self-Starter

Business Relationship Management

Business Relationship ManagementSo, you have a great idea and want to start a business – good for you! Along with everything else you have to worry about (products, marketing, accounting, employees, profitability) you also need to beware of the hidden entrepreneurial danger. It lurks in the shadowy depths of good meetings, hot ideas and the expertise of others. It’s lack of follow through and general apathy.

It’s easy to cure your own apathy, especially when paychecks rely on project and task completion. The true self-starter is able to get others, that show less urgency, to operate on a schedule consistent with their needs.  Beware of your partners and suppliers holding up the show. If you want to be great, you’ll learn how to manage those relationships to work with the timetables that are needed for your business to be successful. It stinks, I know, because managing personal behavior is difficult enough – let alone someone else’s. But trust me, it’s necessary.

I believe it was Ben Franklin that said, “expect the worst and be pleasantly surprised when it doesn’t happen.” If we were in church I’d be yelling preach. But we’re not so I’ll yell chuuch to ol’ Bennie F. What he says (or what I think he says) makes fantastic sense. Instead of being happy when it doesn’t happen, though, I’ve decided to proactively start to sit on vendors like park benches. It’s not fun and I’d much rather allow people to do what they say they’re going to do, when they say they’re going to do it. Unfortunately, it’s rare when that happens.

Setting up a process for managing the completion of projects when most effective for your peak profitability is key. Part of that strategy may be managing the behavior of a partner/vendor/employee to get things done in the way and time your business needs.

It’s funny, we (me included) are often talking about Customer Relationship Management tools. Sometimes I feel like we need a Business Relationship Management tool, to effectively manage communications with our business partners.Seriously, this idea could save a business or three. I wonder who can help me get this launched? Hmmmm…

Inquiring minds want to know – do you have any tips for managing relationships and keeping people on task?

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3 CRM Tricks to Build Loyalty

Statistics show it takes 60% more effort, money, time, et al to create a new customer. It’s like making a new friend. You have to figure out what you like to do together and whether or not they’ll be dependable. You have to put in some serious effort to let them know that you care. Meanwhile, your friendships that you’ve had a while continue to be of great value by  simply proving loyal on a regular basis.  Building a business is the same way. Here are some ways that you can utilize a friendship strategy with your customers.

Invite them over for special events

What better way to enjoy the company of your friends and inspire loyalty than to host them? When I say host, I mean provide something at your place that allows them to socialize and enjoy the fact that you’re all connected. Business people would say provide some added value. You never know what kind of value one can derive from a small investment, so invest in the people that support you! In only makes logical sense.

To do this, you’ll have to put processes in place that allow you to track who is regularly visiting and purchasing. Try opt-in email and mobile strategies like rewards programs. Give customers the option to sign up in-store or online. I like Place Pop as a mobile and web loyalty/rewards application program. It provide great flexibility and convenience for the business and the customer.

Offer suggestions that will be useful

Ever see something and immediately think of a friend that something would “be perfect for”? I love cigars, and recently had a friend send me a text message about Romeo y Julieta’s on sale at the JR Cigar near my job. I was so thankful, that I’m sure to hook him up with a “stick” when I see him next.

Since you’re capturing purchases, utilize that information to make suggestions or let all purchasers of a certain product know when it goes on sale. The loyalty that can be created by this simple act can be more valuable than waterproof boots in a snowstorm.

Ask Customer Opinion

People have always utilized their friends for advice – from love and relationships to companies and products. Why not leverage this bonding experience based upon the art of pontification, to make a friend out of your customers? Plus, who doesn’t  love to be on the inside? So, pull your customers in to the proverbial fold, or circle of trust if you will, by seeking advice about how to make their experience better. You might shock them into becoming extraordinarily loyal, and that’s all we want.

Adversarial relationships rarely work, so create some loyalty by forming friendly relationships with your best customers by using the help of a customer relationship management tool. Your customers will thank you, and so will your margins.



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The Lords of Strategy

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Cleaning Out the Cobwebs

Life is funny. There are a multitude of universal truths that are relevant no matter what religion, faith, non-faith, philosophy, or lifestyle you lead. One thing that I’m learning is true, as I move into a new house, is that cleaning the space around you can effect you mentally. When was the last time you truly looked deep into the archives of your life and decided to clean everything up? When you did that, did it change the way you thought? Did you feel as though you were newly acquiring the old you? I know I have. I feel more connected to ME since my move, and I feel as though it has made me more creative and able to accept the good that I know is coming my way.

Since our businesses are entities, then we need to do the same for them that we do for ourselves. Think about getting out your old business plans, communications documents, balance sheets, income statements, and amortization schedules for your equipment. Throw out what is not necessary so that you have physical and energetic space to make room for the good that we have yet to consciously realize we thought of.

I am making a pact to myself, today, to clean out my mental and physical space once a quarter – as well as my business documents. Anybody out there want to make the pact with me? I hope so, because I remembered how much I don’t like being alone when I did my cleaning this past week. :D

Additionally, even if you don’t plan on a new “Big Idea” then you should still bi-annually take out all the unnecessary or weak words from your communications then hit the scene/business landscape again with a cleaned up and recent representation of the greatness that is your small business.

Thanks for reading, and feel free to leave me a message about the last time you cleaned stuff up in your life. I’m inspired right now; I hope you are too.

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Be Grateful for your Customers

Do you have a loyalty program? If not, you might be one of those people that believes the E-Trade baby is really talking. Okay, that’s not fair.That E-Trade baby is convincing. Regardless, as a business  you should be grateful for your customers. The best way to show that is through loyalty. Loyalty is great because it translates – like many things – in business as it does in life. When there is a confluence of relevancy in this way, emotive feelings of that thing (in this case loyalty) are projected on to your brand/business.

Loyalty programs can show up in a plethora of forms. You can send out a monthly email/newsletter to all of your customers that has discounts embedded in the communication. Loyalty cash, for repeat purchase, is great for irregular or large purchases like cars. You might even offer sample products you’re weighing whether or not to stock, if you’re a retail establishment. Regular purchases like coffee or gas lend themselves well to freebies based off of a certain number of purchases.

Most important, loyalty programs regularly remind your customer base why they spend their money with you and not the other business. Let’s face it, there are very few product/service niches that are so unique that there isn’t anywhere else for a customer to get a similar product or service. So, it is imperative that you treat your customers as a valued friend or acquaintance. Caveat: If you happen to be one of those people that itemizes the dinner bill and fights about splitting it evenly because ‘you only drank water’ then don’t treat your customers like friends because that is just kind of rude and classless. But, if you realize that the value of your friendship is greater than one dinner then you’re in the clear. Yes, I said it.

Remember, it is 60% less expensive to obtain repeat purchase than it is to gain new customers, so take care of the people already patronizing you. Any decent CRM will allow you to keep tabs on who is purchasing what and when so there shouldn’t be any problem with knowing which customers to incentivize and which ones to leave out. The point is to reward people that have rewarded you with their dollars and loyalty by showing some loyalty back to them. Reciprocation isn’t only suggested but expected in life.

Finally, you can link it to your integrated marketing communications strategy. If you’re focusing on individuality, then you might offer free or discount ringtones. Ringtones might not directly associate to your product but if it fits with your IMC big idea then go for it!  Offers such as this can translate to positive reinforcement of the intangibles or brand personality you want to convey.

Do you have any loyalty program successes? Tell me about them, or anything else you might want to talk about.

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