Google+ Ripples = Analytics Gold

Earlier today, I called Google+ “my weird friend that I don’t know why I hang out with so much, but for some reason I do.” Then, they do something like come out with Ripples that brings the spark back like a weekend away from the kids, with a bottle of wine and corresponding bottle of Cialis for the middle aged couple. I’ve made no secret of how much I think G+ changes the game, but ripples could be social media marketing and analytics gold for the troubled Marketing Manager still trying to explain the value of social connection and exponential value. ROI anyone?

Well, now you have it – ROI that is. First, Google wows you with a cool visual to show you how many times your post was shared. The arrows show who shared with whom.

Ripples Bubble Diagram

Then, you can check out the actual sharer and the content they posted along with the share. This is interesting, because you can see if people felt the same way about the content as you.

Now we’re having some fun! So, I mentioned that this was analytics gold. Well, here it comes compadres. If you see the top of the preceding picture, you’ll notice that there is a sharing timeline that shows when the bulk of the activity happened. For most of the posts I have reviewed, it was right after the post and a few hours after. However, if you have a particularly viral post that string will flow out much longer. Also, there are pie charts of influencers. I didn’t make the “influencer” category on this post, but I’ll keep sharing and posting and one day we’ll crack the code here in the Hand Raiser offices.

How do you take advantage of ripples? Well, you just click the dropdown box beside the post you want to check and click “View Ripples.” You will only see the View Ripples link on public posts and shares, so don’t get discouraged if you don’t see it right away.

The benefit to the typical business is the ability see just how much action and potential views posts are garnering, for free. You can also click in to the names of the sharers to see what your influencers/customers/enjoyers of your content are like, building a profile of your social media connections.  Lastly, if your content isn’t being shared, search for ripples that are exploding so you can learn what content goes viral. It can help you decide when and what to share.

Ripples can be fun, but also very useful to a marketer. How do you use ripples? Do you think this is something that you’ll make use of when you get famous and go viral?

 

Share

Build Your Own App!

A couple of weeks ago, I had an idea for a mobile application, and thought I would research it to find out if I could get it done. While not really important, I would feel remiss if I were to neglect to mention what it was, it was a parking application for those of us who like convenience in the city. What I found was Appsbar.com, and I’ve been playing with it a little bit ever since. Truthfully, I think that this could open up things for another of my favorite technologies, QR Codes, for mobile advertising and marketing. However, I’m getting ahead of myself.

Appsbar Logo [Read more…]

Share

3 Reasons Your Slogan is Terrible

BMW gave us The Ultimate Driving Machine. Bounty is the Quicker Picker-upper. Meanwhile, companies like McDonald’s have had innumerable  slogans, from I’m Lovin’ It to Put a Smile on. These slogans are memorable because they tell the value proposition of the brand, underscore the company’s mission and speaks these things clearly. If your slogan doesn’t accomplish the preceding then your slogan is terrible. [Read more…]

Share

3 CRM Tricks to Build Loyalty

Statistics show it takes 60% more effort, money, time, et al to create a new customer. It’s like making a new friend. You have to figure out what you like to do together and whether or not they’ll be dependable. You have to put in some serious effort to let them know that you care. Meanwhile, your friendships that you’ve had a while continue to be of great value by  simply proving loyal on a regular basis.  Building a business is the same way. Here are some ways that you can utilize a friendship strategy with your customers.

Invite them over for special events

What better way to enjoy the company of your friends and inspire loyalty than to host them? When I say host, I mean provide something at your place that allows them to socialize and enjoy the fact that you’re all connected. Business people would say provide some added value. You never know what kind of value one can derive from a small investment, so invest in the people that support you! In only makes logical sense.

To do this, you’ll have to put processes in place that allow you to track who is regularly visiting and purchasing. Try opt-in email and mobile strategies like rewards programs. Give customers the option to sign up in-store or online. I like Place Pop as a mobile and web loyalty/rewards application program. It provide great flexibility and convenience for the business and the customer.

Offer suggestions that will be useful

Ever see something and immediately think of a friend that something would “be perfect for”? I love cigars, and recently had a friend send me a text message about Romeo y Julieta’s on sale at the JR Cigar near my job. I was so thankful, that I’m sure to hook him up with a “stick” when I see him next.

Since you’re capturing purchases, utilize that information to make suggestions or let all purchasers of a certain product know when it goes on sale. The loyalty that can be created by this simple act can be more valuable than waterproof boots in a snowstorm.

Ask Customer Opinion

People have always utilized their friends for advice – from love and relationships to companies and products. Why not leverage this bonding experience based upon the art of pontification, to make a friend out of your customers? Plus, who doesn’t  love to be on the inside? So, pull your customers in to the proverbial fold, or circle of trust if you will, by seeking advice about how to make their experience better. You might shock them into becoming extraordinarily loyal, and that’s all we want.

Adversarial relationships rarely work, so create some loyalty by forming friendly relationships with your best customers by using the help of a customer relationship management tool. Your customers will thank you, and so will your margins.



Share

Free Marketing Help

Some people might not be comfortable enough to offer free solutions for the same services they charge for. Well, there is a reason; I understand that many small businesses are operating on a budget. If nothing, Hand-Raiser Marketing is about small business success, which sometimes conflicts with our own capitalist goals. Without further adieu, here are a list of companies that I don’t make a dime to promote, but I do because I like their offerings.

I like to use Survey Monkey for all survey “stuffs,” when I’m on expense control.

Map Stats can give you the lowdown on what demographics are in the markets you serve. If you’re looking to expand…

Microsoft offers a pretty comprehensive Budget Planning tool. It’s easy, just fill in the blanks!

Want to network online? Try LinkedIn to start growing your online professional network.

Email is still important, no matter how inefficient and SPAMMY. I use Mail Chimp when I want to design HTML emails, or manage not-so-large email lists.

That’s enough for now. So, get to it and start doing your messaging thing. It feels good to get the word out about how awesome your business is at doing what you do. Don’t forget to call me if you need some help, though. Nobody’s ever made it alone, regardless of what they tell you.

Share