Online Advertising: The Truth Shall Set You Free!

Yes, it is true. While I don’t claim ministerial prowess or even great oration skills, I do knowThe More You Know a truth when I hear/read one – whether from the pulpit or the pdf. Delivering truth is the situation the digital advertising industry currently faces. How, you ask? If you haven’t noticed, there is an onslaught of negative press and backlash about what digital marketers are collecting regarding online behavior; personally identifiable information; how their creating target audiences and which companies are “going too far.”

One only need go to the Wall Street Journal to read an article of carefully crafted and curiously self-omitting half truths about what the industry is about and why advertisers feel the need to gather information about online behavior. Many of the articles, interviews and generally accepted myths I’ve read and heard have been not only off base but close to fear-mongering. As an online advertising industry, of which automotive represents roughly 10%, we have done a poor job of getting ahead of the story with education and transparency. We all know what follows lack of understanding…fear.

One of my favorite organizations, the IAB, has done some good work putting together a document that proposes we self-regulate the industry and educate the constituents. It can be found on their website, under ‘Self Regulatory Principles for Online Behavioral Advertising.’ There are 7 tenets (they call them principles) that we all on the data and customer facing sides of the industry should follow. They are:

  1. The Education Principle
  2. The Transparency Principle
  3. The Consumer Control Principle
  4. The Data Security Principle
  5. The Material Changes Principle
  6. The Sensitive Data Principle
  7. The Accountability Principle

To learn more about each, and see how they are proposed to be put in to practice please click on the above link to the document. The most important thing we can do to keep the internet a place where people can inexpensively exchange ideas, is to bring relevant advertising content. Without ad dollars, the internet will lose some of its egalitarianism, creativity, and public support so we must all do our part to make sure it continues to grow unfettered by complicated pay-for-content models.

I’m proposing each advertiser take a good look at what they can do to increase education in an effort to reduce fear. Once people learn about what is actually being done by reputable companies, they see much less need to worry and regulate a growing industry designed to bring the most relevant content to the eyes of web surfers. As long as you heard me I’m stepping off of my soapbox.

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Direct-Response Digital

Every now and then, we hear at the Hand-Raiser Marketing offices get our dander up about something. Right now, I’m feeling like direct response has gotten a bad rap online. I’m going on a mission to either dispel or prove the theory that brand building isn’t the only type of advertising that is accepted in digital – by the average consumer. I believe this is a bunch of hippie crap but I will dive deep into the archives to see if my postulation is truth or misguided marketry.

Why do we think mobile has taken off so much? Well, because there have been spikes in purchases when direct-response ads are sent to mobile phones. When the proper display ad pops up on the webpage of the browser, clicks, learning and purchases magically appear like marketing rainbows of moments after the storm goodness. Yes, in my humble opinion, direct-response works. I’m not willing to see it mischaracterized by marketing miscreants looking to further the cause of their fluffy rhetoric or offline dinosaur-ness.

Furthermore, I have a beef with the fact that rarely do we (myself included) give the growth of digital (period) to the success of direct-response. Direct-response finds its ultimate mate in digital. The interactivity and engagement that can be coupled with a call to action can be wildly beneficial for brands. In fact, even Media Post released a blog touting that direct-response moves the needle for brands. And in a world where we’re searching for the next innovation to help digital make the huge ad spend leap that should have already happened, why wouldn’t we look to the one thing that businesses love to see…sales increases. Direct-response offers this and in a measurable way in the digital space.

Before I go to do some research, I must mention that the whole point of permission marketing is to get call to action and immediate purchase driving messages to the people that have indicated a willingness to hear that from you. Sure, building communities is great and necessary for long-term value but short term relevancy is derived from the idea that effects are to causes what “oh no she didn’t” statements are to unflattering clothing.

I like to cause things to happen. I’m like a toddler in that way – hit the pot and hear a sound. That is all. I shall return. In the meantime, if you have any research on the subject at hand, feel free to turn it over to the Hand-Raiser team for analysis.

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In the Beginning…

…marketers were able to control their message in all facets. As a business, you had 100% say over what messages about your brand were being received. Some (many) are still clinging to the idea that they can accomplish resonance via pushing messages out to consumers. Meanwhile, there are others out there that realize this is simply not possible. You can no more push messages and expect that to be a holistic view of what your receivers see, think or feel about your brand, than you can expect the telegraph to come back. Sorry, but the private business sector and general public have discovered the cell phone of marketing.

There is a light at the end of the tunnel though, so don’t despair! There are a multitude of ways to influence brand perception and still be effective at promoting your company. Let’s look at a couple of them. [Read more…]

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Are Your Project Goals Clearly Defined? Part 2 – M.O.S.T.

In my last post, I spoke of clearly defining project goals, so that brand and product introductions were executed in a manner consistent with your goals and or communications objectives.  I wrote about three main points that must be present to ensure timely and on-target delivery.  Those three necessary general themes include timing, creating engaging message appeal, entering markets that can support your product or brand.  Within each of those themes are more specific behaviors that will assist in the clarity of the message.

Today, I’m going to speak writing a clear creative brief.  Sometimes, creative comes off half cocked, because it is funny or catchy but has nothing to do with the big idea of the brand. I prefer to implement  the Mission, Objectives, Strategies, Tactics (M.O.S.T.) system, when developing creative strategy.

Often times the creative process ends up being a quagmire due to competing interests and ideas about what the creative should represent, and how.  A clear and detailed creative brief is a necessary tool in making sure that the creative message is integrated with the brand and the big idea of the project. Having a good creative idea means nothing if it does not support the brand and the project. You wouldn’t prepare a chicken to be grilled, get all of the grill fixin’s, and then bake it just because you found a good recipe, would you? Well, don’t do it with your creative content.

This is why M.O.S.T. is so important – because each section can systematically align outcomes with a reason and clear objective.

The first part of this acronym is Mission, and it is exactly what it says it is. The mission should be the overarching theme of the creative.  More importantly, the mission should be closely aligned with overall company goals, to make sure that the creative is integrated with the general direction of the organization.  I would urge you not to over think this section. It should come very easily if you know where you want to end up and/or portray with your communications. If you don’t then you should go back to the proverbial drawing board and figure out what your company “is.”

Objectives can be a little more tricky. The reason being, is that research on the subject should be undertaken, to know what kinds of objectives are reasonable. Can you reach 200,000 people with the money that you have, or can you only reach 20,000 given your media plan? That must all be taken into account, as the objectives aren’t pie in the sky hopes, but achievable necessities for you to measure success.  Scope is quite important when managing expectations and defining whether or not your ideas and execution were successful or a total bust. You also need to be timely with your objectives. When should each individual item happen? Can you answer what months, days, times of day, update intervals, etc are going to affect the delivery and reception of your communications? if not, then you have a problem; you may need to see a specialist; we can work all of that out for you.

Strategies is the fun and creative part of this whole process. Let the creative ideas flow like dime beers at a campus bar!! I like to shoot out all ideas in the strategy section. As long as they are integrated with the message and executable, I say go crazy and come up with the ideas that can be game changers. Allow your creative folks to execute and bring life to the ideas that generate from focused and directed planning and thought processes. To make sure that I have thought of all strategical aspects I manage whether or not I have satisfied Overall, Promotions, Design, Price, and Investment strategies.

Finally, Tactics can be described as the strategy implementation methods. Take the big idea and make it materialize into conceptual material.  I offer no hardcore “do this, don’t do that” methods for this particular section because it is the most creative and personal to your brand. I will only mention that the tactics should be naturally connected to the other three parts of the technique. If the public relations tactics for your line of eco-friendly lamps (for instance) does not support an objective that dictates reaching out to all local eco communications publications within a 200 mile radius, then you have a problem. You have a problem if it does not support the strategy to only explain the energy saving wattage  if the tactic involves mentioning cost-savings, in the Penny-Saver.   This is especially true if your brand image exudes eco-friendly because it is right,  not because it is less expensive. The moral of the story is, if you stay consistent then you should be successful (moderately at least) with reaching your objectives.

What strategy do you use, when it comes to creative development and implementation?

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